On Making Mistakes and Correcting Them
Last week I decided to publish a story on Wisebread called Why ETFs Suck. I knew the title was a little edgy, but that’s what I was going for. The whole point of writing the article was to say one thing: most everyday people don’t need this financial instrument despite all the hype that’s out there about them.
Index funds are still the better way to go.
Well, the article got flamed in the comments. People said they were going to unsubscribe from Wisebread because of my post, and they questioned what the hell I knew about anything. Among the highlights in the comments:
- Undereducated
- Bad logic
- Sensationalist and misinformed
- Bizarre
- Inaccurate and misleading
- What the heck?
It was not a good day for me. This had never happened to me before and it felt awful. It’s one thing to have people flame you when you think they’re just complaining for stupid reasons—but some of the points they were making about ETFs were right. I had failed to research the topic thoroughly enough before saying that ETFs sucked.
Turns out Vanguard (which I use to buy my index funds) sells commission-free ETFs with expense ratios that are just as cheap (and sometimes cheaper) than the comparable index fund. This was one of my main points.
I Was Wrong
Once I realized I was wrong, I had two choices:
- Move on and forget about it
- Try to fix the damage I’d done
I felt a real urgency to go with #2 because I knew that my article could’ve given a new investor some bad/incomplete information. So I apologized in the comments and wrote a follow up article called Top 5 ETF Tips.
In it, I discussed the ways investors could make ETFs work for them despite the issues I have with them. The idea being that there definitely is a place for ETFs in the investor’s portfolio.
As soon as the article went up, I felt a lot better. I added a note to the old article (right at the top) explaining what had happened and crossed my fingers. I expected to get flamed again for flip flopping so quickly.
I Was Wrong Again
The reaction was phenomenal:
- You’ve redeemed yourself
- Your humility is to be admired
- Should be proud of your humility
Now I felt MUCH better. People weren’t upset that I “flip flopped.” They were impressed that someone would admit their mistake, try their best to correct it, and do it as “publicly” as I did.
The Lesson
Go with your gut. Seriously—no problem is unfix-able. There is always something you can do to address a mistake you’ve made in the past. When you write a lot of stuff that a lot of people read (which is an awesome feeling, by the way), you’re going to mess up and write something that isn’t 100% right.
That’s OK as long as you have a plan for admitting it and correcting it after it happens. I didn’t have a plan, but my gut told me I had done something wrong and needed to redeem myself. I tried my best and after that it was easy to move on.
The Lesson Part II
The fact that I’d never been flamed like this in 3+ years of blogging is kind of embarassing. I means I’ve been playing it safe for a long time. It means I haven’t been pushing the envelope enough.
This is a bad thing. I need to do a better job of pushing the limits and pushing people buttons in the future. Not because I think it’ll help with traffic, but because that’s how I am in the real world so I need to bring that into my writing a little more.
Have you ever had to publicly admit a mistake? What about trying your best to correct something you did wrong?

